Ending or changing your agreement for car customers
At the end of their lease, 92 per cent of customers opt to choose a new car through the Motability Scheme and stay with us for a further three years. However, if at the end of your current agreement you decide that you don't want to lease another car, then there are a few things you need to do.
Leaving the Motability Scheme
We're sorry to lose you as a customer, but we'll try to make the process of reinstating your mobility allowance as simple as possible by taking care of everything for you.
Please follow these steps:
- Your dealer should contact you approximately two months before the end of your lease to arrange the MOT test for your current car (excluding customers in Northern Ireland and Isle of Man). If this has not happened, please contact your managing dealer as soon as possible to book the test. The cost of the test and any repairs needed due to general wear and tear are included as part of your lease.
- You can arrange to hand your car back to any Motability dealership. Make sure any documentation and equipment that was given to you with the car is also returned, such as the manufacturer handbook and any spare keys. This could also include a key for locking wheel nuts, a tyre inflation kit, radio or key codes, remote controls, parcel shelves or additional seats.
- The dealer will check your car and we will decide whether you will get a Good Condition Bonus, which is a ‘thank you’ payment that is given to all customers who return cars in good working order, with no damage.
- We will ask your benefit agency (the Department for Work and Pensions or Veterans UK) to reinstate your allowance.
It could take six weeks from the end of your lease until you receive your allowance again. If it takes longer than this, please contact our Customer Services team on 0300 456 4566 and we will try to help.
You don’t need to remove adaptations from your car when you hand it back. But if you do plan to get another Motability car, we may be able to remove some adaptations to re-fit to your new car.
Car tax for non-mainland customers
If you live in the Isle of Man, you will need to check if your car tax expires before the end of your agreement. If it does, you will need to re-tax your car on time. If you have any questions about your tax exemption certificate please contact the relevant authority that issues your mobility allowance.
Ending your agreement early
You have agreed to lease your Motability Scheme car for the full length of the agreement. We understand that sometimes things change and, if that's the case, we will try to support you as much as possible.
Reasons for ending your agreement
If there is a valid reason for cancelling your agreement, for example, if your mobility needs have changed and the car is no longer suitable, please call our Customer Services team on 0300 456 4566
If you do cancel, there will be an administration fee to cover our costs and you will not be eligible for a Good Condition bonus. Any Advance Payment you have paid may be refunded to you on a pro-rata basis, less any administration fee, where applicable. Please contact us as soon as possible to discuss your needs.
If however, we cancel your agreement because you have failed to comply with the terms and conditions of your agreement, no refunds will be made to you, and you will be charged an administration fee.
Please be aware that your eligibility for the Motability Scheme may be affected if you cancel your agreement more than three times in any seven year period. Our priority is to make sure you make the right choice first time; all our dealers have trained Motability Scheme specialists on hand to discuss customers' needs and preferences, and are there to help you select the right vehicle.