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The end of your lease

At the end of your lease you just hand your car back and if like most customers you choose to stay with us, you can select a new car and take another lease. Motability Scheme leases generally run for three years from the date that you took delivery of your car.

Getting your next car

Three months before the end of your lease agreement, we will send you a letter to remind you that it is time to choose a new car on the Scheme.

Find out more about getting your next car

Good Condition Bonus

If you return your car in good condition at the end of your lease, you could be eligible to receive our Good Condition Bonus.

Find out more about the Good Condition Bonus

Keeping your Motability Scheme car for longer

In certain circumstances you may be able to extend the lease on your current car. If you think you might be eligible for a lease extension, please make a note of your mileage and call our Customer Services team on 0300 456 4566 or complete the Request a lease extension form . We can only arrange a lease extension in the final three months of your agreement so you should wait until this time to contact us.

Car customers

If you have driven fewer than 15,000 miles at the end of your agreement, you may be able to keep your car for either one or two years. We will let you know if this option is available in the renewal letter sent to you three months before the end of your lease. If eligible, you will have an allowance of 20,000 miles per year and your lease will continue as normal. You will also still be eligible for the Good Condition Bonus, which could increase depending on the length of your lease.

MOT tests

If you are interested in lease extending your vehicle, you will still need an MOT completed within the last two months of your original end date. Your dealer should contact you to book your MOT test towards the end of your lease, but if this has not happened, please contact your dealer as soon as possible.

If you have certain adaptations fitted to your vehicle, you may also be able to extend your lease for up to two years. This option is available for customers who have vehicle adaptations such as person hoists, swivel seats, rooftop hoists and electronic accelerators.

Our priority is to keep you mobile and enable you to make the most of your worry-free motoring package. Therefore, there may be certain circumstances, such as where your car has had several mechanical issues, where extending your current lease will not be a suitable option.

MOT tests

If you are interested in lease extending your vehicle, you will still need an MOT completed within the last two months of your original end date. Your dealer should contact you to book your MOT test towards the end of your lease, but if this has not happened, please contact your dealer as soon as possible.

If your allowance is due to end during your next lease and you have less than 12 months remaining when it’s time to place a new application, we will be able to extend your current lease until you have confirmation of your new award.

If you have at least 12 months remaining on your allowance when your current lease is due to end, you can choose another car and will not be required to lease extend.

MOT tests

If you are interested in lease extending your vehicle, you will still need an MOT completed within the last two months of your original end date. Your dealer should contact you to book your MOT test towards the end of your lease, but if this has not happened, please contact your dealer as soon as possible.

Leaving the Motability Scheme

If at the end of your current lease, you decide that you don't want to lease another car, then there are a few things you need to do.

We're sorry to lose you as a customer, but we'll try to make the process of reinstating your mobility allowance as simple as possible by taking care of everything for you.

Please follow these steps:

Your dealer should contact you approximately two months before the end of your lease to arrange the MOT test for your current car (excluding customers in Northern Ireland and Isle of Man). If this has not happened, please contact your managing dealer as soon as possible to book the test. The cost of the test and any repairs needed due to general wear and tear are included as part of your lease.

You can arrange to hand your car back to any Motability Scheme dealership . Make sure any documentation and equipment that was given to you with the car is also returned, such as the manufacturer handbook and any spare keys. This could also include a key for locking wheel nuts, a tyre inflation kit, radio or key codes, remote controls, parcel shelves or additional seats.

If your vehicle has a multimedia or infotainment system, in the interests of protecting your privacy, we strongly encourage you to restore the system(s) to the original factory settings to ensure that any personal details stored on the system(s) are erased. Information on this can be found in the manufacturer's handbook. Alternatively you can ask your dealer to do this for you when you return the vehicle.

The dealer will check your car and we will decide whether you will get a Good Condition Bonus .

We will ask your benefit agency (the Department for Work and Pensions or Veterans UK) to reinstate your allowance. It could take six weeks from the end of your lease until you receive your allowance again. If it takes longer than this, please contact our Customer Services team on 0300 456 4566 and we will try to help.

Adaptations

You don’t need to remove adaptations from your car when you hand it back, but if you do wish to do so, please arrange this with a Motability Scheme adaptation installer.

Personalised number plates

If you have personalised number plates that you would like to keep at the end of your lease, you will need to arrange for them to be removed.

Find out more about removing personalised number plates

Car tax for non-mainland customers

If you live in the Isle of Man, you will need to check if your car tax expires before the end of your agreement. If it does, you will need to re-tax your car on time. If you have any questions about your tax exemption certificate please contact the relevant authority that issues your mobility allowance.