What happens if the customer passes away?

We understand it can be difficult and challenging when someone passes away.

A family member needs contact us as soon they can. You can call 0300 456 4566 or fill out our form.

Let us know before you use 'Tell Us Once'

The Government has a ‘Tell Us Once’ service where you can let lots of government organisations know in one go, like the Department for Work and Pensions (DWP).

If you want to use this service, you need tell us first so we can make sure any drivers can keep using the vehicle until it's given back.

We usually let you keep using the vehicle for up to two weeks. After this, you can drop it off or we can arrange to pick it up.

Learn more about what to do if the customer passes away

Related FAQs

What happens if I go into residential care?

You can carry on with your lease agreement.

What happens if my allowance ends before my lease does?

The DWP will send you a renewal pack to reassess your claim.

Do I need to tell you if my medical condition changes?

You do not need to tell us about any changes, but this depends on a few things.

What happens if I'm in hospital for more than 28 days?

If you're over 18, your allowance will stop until you come out of hospital. If you're under 18, your allowance will continue.

What happens to my payments if my allowance increases during my lease?

Whether your increase is paid to us depends whether you’re on a variable or fixed lease.

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What happens if the customer passes away?

Let us know before you use 'Tell Us Once'

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