What happens if a Motability Scheme customer passes away?
Should a customer pass away during their lease, a family member should contact us as soon as possible. You can either call us on 0300 456 4566 , or fill in our Notification of a customer passing away form .
The Government offers a 'Tell Us Once' service that allows you to notify a range of government organisations in one go, including the DWP and DVLA. If you are planning to use this service, you must let us know first so that we can ensure named drivers can continue using the vehicle until it is returned. You can of course use the 'Tell Us Once' service to inform government organisations other than the DVLA.
We usually allow you to keep the vehicle for up to two weeks but would then ask you to return the car to the dealership. A permitted driver can drop the car off at the dealership any time within the two week period. Alternatively, ourselves or the dealer can arrange for the vehicle to be collected at a convenient time. In the interim, named drivers can continue to make use of the car for journeys in connection with the affairs of the customer. The car will continue to be insured until it is back or collected by us.
More information about what to do if a customer passes away is available here .