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WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Your all-inclusive lease package

You’ll get a full package. We’ll cover your insurance, servicing and breakdown, and your MOTs.

We'll arrange your insurance for you

Together with Direct Line Motability (DLM), we’ll arrange this for you.

You can add up to three drivers and can change these at any time.

Download the insurance booklet

If you’re involved in an accident, please report it to DLM as soon as possible and register a claim. You can do this online through the 'Insurance' section of your Motability Scheme online account, or by calling 0300 037 3737.

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Included

What’s covered

  • Loss of, or damage to your Wheelchair Accessible Vehicle, including any standard in-car equipment
  • Adaptations and modifications you agreed with us
  • Replacement locks if your keys have been stolen
  • A temporary replacement car if you cannot drive yours because of loss or damage
  • Personal accident cover of up to £5,000
  • Legal liabilities and ‘loss of use’ benefit
  • Lost keys
Not covered

What’s not covered

  • Your excess payment. You need to pay this before repairs begin
  • Loss of any personal belongings
  • Damage to the inside of the Wheelchair Accessible Vehicle
  • Non-standard equipment or modifications you’ve added as optional extras
  • Driving a Wheelchair Accessible Vehicle we didn’t give you
  • Driving without insurance or permission
  • Using the car for business reasons, unless we’ve agreed this with you first

We'll keep your Wheelchair Accessible Vehicle running perfectly

We'll cover your service and routine repair costs

We’ll cover your regular services and routine repairs, to keep your Wheelchair Accessible Vehicle running perfectly. This means the cost of each service and any maintenance repairs due to general wear.

That includes checks on the engine oil and cooling system, windscreen washer fluid, lights, and tyre tread and pressure.

Servicing will either be at set times during your lease agreement or when you’ve driven your Wheelchair Accessible Vehicle a certain number of miles.

If you have adaptations fitted in your Wheelchair Accessible Vehicle, your installer will let you know if these need regular maintenance. If they do, we’ll cover this too.

We'll cover the cost of your MOTs

We’ll cover the cost of your MOT tests, to make sure your Wheelchair Accessible Vehicle meets the current road safety and environmental standards.

These are every three years, so if you have a three-year lease, your dealer will contact you towards the end of your lease to organise this.

If your lease is longer than three years, you'll need an MOT test when your Wheelchair Accessible Vehicle is three years old. Then you’ll have an MOT test every 12 months as part of your regular service

A little girl in a powered wheelchair, smiling, with a WAV in the background
Happy customer on phone

We’re proud of our customer services. You tell us often that they really make a difference to you. We’re always here to help.

Ipsos interviewed 5572 Motability Scheme Car customers online between 27 February 2025 - 20 March 2025. Data has been weighted to the profile of Motability Scheme car fleet customers.

Yearly checks

Your Wheelchair Accessible Vehicle supplier will check your Wheelchair Accessible Vehicle for free at your home every year. This is called an Annual Wheelchair Accessible Vehicle check or AWC. It means checking things like the ramp or lift, to make sure they’re working correctly and still meet your needs.

We'll give you breakdown cover

We’ll give you RAC Motability Assist cover for any journey in the UK, and in Europe, as long as you ask the RAC for this when you contact them to ask for a VE103, so you can travel with peace of mind.

If your Scheme vehicle breaks down or will not start, call RAC Motability Assist on 0800 73 111 73. They’ll try to get someone out to you within 45 minutes.

Or you can download the myRAC app(opens in a new window). It's the easiest way to report your breakdown. Even if you’re not sure where you are, report it using the app and the RAC will know exactly where to find you. It has other helpful features too, like a route planner, vehicle maintenance reminders, news and advice.

Make sure you’re happy with the terms and conditions and how you can and cannot use a vehicle on the Scheme before you lease a Wheelchair Accessible Vehicle. See more 

Included

What RAC Motability Assist cover

  • They’ll recover your Wheelchair Accessible Vehicle to the nearest repairer if it cannot be repaired at the roadside
  • They’ll help get to where you’re going, or they’ll give you overnight accommodation
  • They’ll give you a replacement Wheelchair Accessible Vehicle if your Wheelchair Accessible Vehicle is off the road for more than 48 hours
Not covered

What RAC Motability Assist do not cover

  • Driving outside of the UK and Europe

We'll arrange your tax for you

Unless you decide to pay your vehicle tax yourself or you live on the Isle of Man, we’ll arrange it for you – you will not need to do anything.

If you live in Great Britain or Northern Ireland

When you get your new vehicle, it’ll already be taxed for the first year, then we’ll renew it for you each year of your lease.

If you live on the Isle of Man

We’ll tax your vehicle for your first year, but you’ll need to renew it each year after that.

If you decide to pay your own tax

Some people find it’s best to keep their disability exemption on a private vehicle and pay for their Scheme vehicle tax themselves. Let your supplier know when you apply or contact us if you decide during your lease.

Speak to a Wheelchair Accessible Vehicle supplier

You can start applying online, from the comfort of your home. Then speak to a Wheelchair Accessible Vehicle supplier and they’ll arrange a home demonstration for you.

Find a supplier
Motability