Your worry-free lease package
You’ll get a full package. We’ll cover your insurance, servicing and breakdown, and your MOTs.
We'll arrange your insurance for you
Together with Direct Line Motability (DLM), we’ll arrange this for you.
You can add up to three drivers and can change these at any time.
Download the insurance booklet
If you’re involved in an accident, please report it to DLM as soon as possible and register a claim. You can do this online through the 'Insurance' section of your Motability Scheme online account, or by calling 0300 037 3737.
What’s covered
- Loss of, or damage to your WAVWheelchair Accessible Vehicle, including any standard in-car equipment
- Adaptations and modifications you agreed with us
- Replacement locks if your keys have been stolen
- A temporary replacement car if you cannot drive yours because of loss or damage
- Personal accident cover of up to £5,000
- Legal liabilities and ‘loss of use’ benefit
What’s not covered
- Your excess payment. You need to pay this before repairs begin
- Loss of keys or any personal belongings
- Damage to the inside of the WAVWheelchair Accessible Vehicle
- Non-standard equipment or modifications you’ve added as optional extras
- Driving a WAVWheelchair Accessible Vehicle we didn’t give you
- Driving without insurance or permission
- Using the car for business reasons, unless we’ve agreed this with you first
We'll keep your WAVWheelchair Accessible Vehicle running perfectly
We'll cover your service and routine repair costs
We’ll cover your regular services and routine repairs, to keep your WAVWheelchair Accessible Vehicle running perfectly. This means the cost of each service and any maintenance repairs due to general wear.
That includes checks on the engine oil and cooling system, windscreen washer fluid, lights, and tyre tread and pressure.
Servicing will either be at set times during your lease agreement or when you’ve driven your WAVWheelchair Accessible Vehicle a certain number of miles.
If you have adaptations fitted in your WAVWheelchair Accessible Vehicle, your installer will let you know if these need regular maintenance. If they do, we’ll cover this too.
We'll cover the cost of your MOTs
We’ll cover the cost of your MOT tests, to make sure your WAVWheelchair Accessible Vehicle meets the current road safety and environmental standards.
These are every three years, so if you have a three-year lease, your dealer will contact you towards the end of your lease to organise this.
If your lease is longer than three years, you'll need an MOT test when your WAVWheelchair Accessible Vehicle is three years old. Then you’ll have an MOT test every 12 months as part of your regular service
We’re proud of our customer services. You tell us often that they really make a difference to you. We’re always here to help.
Source: Ipsos interviewed 600 Motability Scheme customers by telephone between 29 September 2023 and 20 October 2023.
Yearly checks
Your WAVWheelchair Accessible Vehicle supplier will check your WAVWheelchair Accessible Vehicle for free at your home every year. This is called an Annual WAVWheelchair Accessible Vehicle check or AWC. It means checking things like the ramp or lift, to make sure they’re working correctly and still meet your needs.
We'll give you breakdown cover
We’ll give you RAC Motability Assist cover for any journey in the UK, and in Europe, as long as you ask the RAC for this when you contact them to ask for a VE103, so you can travel with peace of mind.
If your Scheme vehicle breaks down or will not start, call RAC Motability Assist on 0800 73 111 73. They’ll try to get someone out to you within 45 minutes.
Or you can download the myRAC app(opens in a new window). It's the easiest way to report your breakdown. Even if you’re not sure where you are, report it using the app and the RAC will know exactly where to find you. It has other helpful features too, like a route planner, vehicle maintenance reminders, news and advice.
Make sure you’re happy with the terms and conditions and how you can and cannot use a vehicle on the Scheme before you lease a WAVWheelchair Accessible Vehicle. See more
What RAC Motability Assist cover
- They’ll recover your WAVWheelchair Accessible Vehicle to the nearest repairer if it cannot be repaired at the roadside
- They’ll help get to where you’re going, or they’ll give you overnight accommodation
- They’ll give you a replacement WAVWheelchair Accessible Vehicle if your WAVWheelchair Accessible Vehicle is off the road for more than 48 hours
What RAC Motability Assist do not cover
- Driving outside of the UK and Europe
We'll arrange your tax for you
Unless you decide to pay your vehicle tax yourself or you live on the Isle of Man, we’ll arrange it for you – you will not need to do anything.
If you live in Great Britain or Northern Ireland
When you get your new vehicle, it’ll already be taxed for the first year, then we’ll renew it for you each year of your lease.
If you live on the Isle of Man
We’ll tax your vehicle for your first year, but you’ll need to renew it each year after that.
If you decide to pay your own tax
Some people find it’s best to keep their disability exemption on a private vehicle and pay for their Scheme vehicle tax themselves. Let your supplier know when you apply or contact us if you decide during your lease.
