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Your lease package

You’ll get a full package – we’ll cover your insurance, servicing and breakdown, and your MOTs.

Insurance

Together with RSA Motability (RSAM), we’ll arrange this for you. You can add up to three named drivers and can change these at any time.

Download the insurance booklet

If you’re involved in an accident, please call RSAM as soon as possible to report it and register a claim on 03000 373 737.

 
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What’s covered

  • Loss of, or damage to your Wheelchair Accessible Vehicle, including any standard in-car equipment
  • Adaptations and modifications you agreed with us
  • Replacement locks if your keys have been stolen
  • A temporary replacement car if you cannot drive yours because of loss or damage
  • Personal accident cover of up to £5,000
  • Legal liabilities and ‘loss of use’ benefit
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What’s not covered

  • Your excess payment – you need to pay this before repairs begin
  • Loss of keys or any personal belongings
  • Damage to the inside of the Wheelchair Accessible Vehicle
  • Non-standard equipment or modifications you’ve added as optional extras
  • Driving a Wheelchair Accessible Vehicle we didn’t give you
  • Driving without insurance or permission
  • Using the car for business reasons, unless we’ve agreed this with you first

Servicing and MOT

Servicing

We’ll cover your regular services and routine repairs, to keep your Wheelchair Accessible Vehicle running perfectly. This means the cost of each service and any maintenance repairs due to general wear.

That includes checks on the engine oil and cooling system, windscreen washer fluid, lights, and tyre tread and pressure.

Servicing will either be at set times during your lease agreement or when you’ve driven your Wheelchair Accessible Vehicle a certain number of miles.

If you have adaptations fitted in your Wheelchair Accessible Vehicle, your installer will let you know if these need regular maintenance. If they do, we’ll cover this too.

MOT

We’ll cover the cost of your MOT tests, to make sure your Wheelchair Accessible Vehicle meets the current road safety and environmental standards.

These are every three years, so if you have a three-year lease, your dealer will contact you towards the end of your lease to organise this.

If your lease is longer than three years, you'll need an MOT test when your Wheelchair Accessible Vehicle is three years old. Then you’ll have an MOT test every 12 months as part of your regular service

You might be able to get a Good Condition Bonus at the end of your lease if you’ve looked after your Wheelchair Accessible Vehicle well.

A little girl in a powered wheelchair, smiling, with a WAV in the background
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"When you need us, we’ll put you in touch with the right team and they’ll be happy to help."

Our customer service team

Yearly checks

Your Wheelchair Accessible Vehicle supplier will check your Wheelchair Accessible Vehicle for free at your home every year. This is called an Annual Wheelchair Accessible Vehicle check or AWC. It means checking things like the ramp or lift, to make sure they’re working correctly and still meet your needs.

Breakdown cover

We’ll give you RAC Motability Assist cover for any journey in the UK, and in Europe, as long as you ask the RAC for this when you contact them to ask for a VE103, so you can travel with peace of mind.

If your Scheme vehicle breaks down or will not start, call RAC Motability Assist on 0800 731 1173. They’ll try to get someone out to you within 45 minutes.

 

Make sure you’re happy with the terms and conditions and how you can and cannot use a vehicle on the Scheme before you lease a Wheelchair Accessible Vehicle. See more 

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What RAC Motability Assist cover

  • They’ll recover your Wheelchair Accessible Vehicle to the nearest repairer if it cannot be repaired at the roadside
  • They’ll help get to where you’re going, or they’ll give you overnight accommodation
  • They’ll give you a replacement Wheelchair Accessible Vehicle if your Wheelchair Accessible Vehicle is off the road for more than 48 hours
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What RAC Motability Assist do not cover

  • Driving outside of the UK and Europe

Speak to a Wheelchair Accessible Vehicle supplier

You can start applying online, from the comfort of your home. Then speak to a Wheelchair Accessible Vehicle supplier and they’ll arrange a home demonstration for you.

Find a supplier