Print this page

Ordering and delivery


Once you have had a dealer visit and chosen the scooter or powered wheelchair that is right for you, your Motability Scheme dealer will take care of everything and place the order for you.

What you will need

  • Certificate of entitlement for your award from either the DWP or Veterans UK (the award letter stating which allowance you have been awarded and the duration)
  • Proof of address (e.g. recent utility bill or bank statement)

Once we have received the order from your dealer, we’ll just need a few days to check your application before we pass it back to the dealership to order your product. We will then send you a letter confirming all of the details of your order. We will include your Personal Identification Number (PIN), which you will need to keep safe until your product is delivered, and a copy of your Contract Hire Terms and Conditions.


When you place your order, the dealer should be able to give you an idea of when you can expect your new scooter or powered wheelchair to be delivered.

Upon delivery, the dealer will take you through a full demonstration of your product, including a test drive, to make sure you are confident with how to use and get the most out of your product. You’ll also need to give the dealer the PIN that was sent with your customer acceptance letter.

Your dealer will enter your PIN into our online system - this confirms your acceptance of the Contract Hire Terms and Conditions . Following this, your lease agreement with Motability Operations Ltd will be live. We’ll send you a copy of your Lease Agreement within three days of your agreement going live.

New Product Payment

If you are newly joining the Scheme during 2022, you will receive a £100 New Product Payment after you take delivery of your new scooter or powered wheelchair. This means if you take delivery of your first product in 2022, or place an order during 2022, you will be eligible for this payment.

Find out more about the New Vehicle Payment