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Getting your next car

As you reach the end of your current lease agreement, you may be thinking of getting your next Motability Scheme car. Choose from a wide range of cars from all of the top manufacturers, with over 70 cars that you can drive away in with no Advance Payment and hundreds more with Advance Payments at less than £500.

Please note that ongoing challenges in the motoring industry are leading to a shortage of new cars which is expected to continue into 2022. It is worth checking with the dealership if your chosen car is in stock or whether it must be ordered from the manufacturer, which may mean a delay. A comparable car from another manufacturer may be available sooner.

Motability Scheme leases generally run for three years from the date that you took delivery of your car. This date will be shown on your lease agreement. Three months before the end of your lease agreement , we will send you a letter to remind you that it is time to choose a new car on the Scheme. 

You will need to have at least 12 months’ remaining on your qualifying allowance to order a new car. If you have less than 12 months remaining when it’s time to place a new application, or you would prefer to wait until you have confirmation of your new award, we will be able to extend your current lease.

Click on the headings below to count down your next steps from the three month period before your lease is due to expire, to the day you collect your new car.

Three months before the end of your lease:

Log in or sign up for a Motability Scheme online account  and start your application from home. You can enter your personal details and allowance information, and the details for up to two named drivers (if they have an England, Wales or Scotland driving licence) all before you visit the dealership. This will give the dealer more time to focus on finding the right car for you when you are at the dealership.

Sign in
Create your account


Remember there are a few rules around who can drive your car . This includes drivers aged under 25 (whether yourself or a named driver) who are restricted to petrol, diesel or hybrid cars with an ABI Insurance Group of 16 or lower and with a power output of 120 brakehorse power (BHP) or less, and electric cars with an ABI Insurance Group of 21 or lower and with a power output of 140 brakehorse power (BHP) or less.

Ordering your car

When ordering your new car , take these with you:

  1. Your driving licence if you wish to drive
  2. Certificate of entitlement from either the DWP or Veterans UK
  3. Proof of address (e.g. recent utility bill)
  4. Named drivers’ driving licence and consent. Named drivers must give consent, either in person by going with you when you place your order or by filling out a Driver Fair Processing Declaration form Will download a resource(PDF 149KB) .


Two months to go:

  • Your dealer should have already contacted you to arrange the MOT test for your current car (excluding customers in Northern Ireland and Isle of Man). If this has not happened, please contact your managing dealer as soon as possible to book the test
  • The MOT test checks the safety features of your car, and is required as part of your Terms and Conditions, but don't worry, the cost of the test and any repairs needed due to general wear and tear are included as part of your lease
  • Look out for your new Personal Identification Number (PIN). Your secure PIN enables you to ‘sign’ all the paperwork via the dealer’s computer. Your PIN enables you to ‘sign’ the new paperwork electronically, so it’s important to keep it safe and have it to hand when your new vehicle is delivered to your home. You can easily view your PIN within your Motability Scheme online account , but we'll also send you a copy along with information about your new lease and the Terms and Conditions.

One month to go:

  • If you have adaptations fitted to your car, you don't have to remove them, but if you want to, please arrange this with your local adaptations installer. You are responsible for the costs involved in removing any adaptations, which will need to be made payable directly to the adaptations installer.
  • Keep in touch with your dealer about the delivery date. Don’t worry if there’s a delay. The dealer supplying your new car will arrange for you to stay in your current car until the new one is ready. However, if you are in a low mileage or long term lease extension and there is a delay, please call 0300 456 4566 to arrange this.

Transferring adaptations between Scheme cars

Collection day!

  • When collecting your new car, don’t forget to bring your driving licence plus the letter we sent you which includes your PIN. If you've lost your PIN, you can also access this within your Motability Scheme online accountOpens in new window .
  • Return your current car to the dealer supplying your new car
  • Hand back any documentation and equipment that was given to you with the car, such as the manufacturer handbook and any spare keys (including any red keys issued). This could also include a key for locking wheel nuts, a tyre inflation kit, radio or key codes, satellite navigation SD card, remote controls, parcel shelves or additional seats
  • The dealer will take a brief condition description of the car. Provided the car is in good condition you could receive a bonus a few weeks later
  • Check that you and/or your nominated drivers are on your new insurance cover note
  • Make sure the dealer has your correct contact details so they can contact you during your lease with important information such as service reminders
  • Before you enter your PIN ask your dealer to give you a tour of the car. If you don’t recognise any features please discuss this with your dealer before you leave.

Then drive away in your new car!

If you were a Scheme customer as of 31 December 2021, you may also qualify for our £250 New Vehicle Payment when you take delivery of your next car on the Scheme.

Find out more about the New Vehicle Payment