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Getting your next WAV

If you're currently leasing a Wheelchair Accessible Vehicle (WAV) and are in the last year of your lease, it's more than likely that you're starting to think about your next vehicle.

Motability Scheme leases generally run for five years for new wheelchair accessible vehicles. This date will be shown on your lease agreement. Five months before the end of your lease agreement, we will send you a letter to remind you that it is time to start thinking about your next vehicle. We’ll also send you a guide to leasing your next WAV to help you choose a WAV that best fits your needs. It’s a good idea to start contacting WAV suppliers as soon as possible, as this will give you plenty of time to try a range of vehicles and find the most suitable one for you and your lifestyle.

We’ll then send you another letter, this time three months before the end of your lease, to advise you that you can now place your application with the WAV supplier of your choice. You will need to have at least 12 months' remaining on your qualifying allowance to order a new WAV .If you have less than 12 months' remaining when it's time to place a new application, or you would prefer to wait until you have confirmation of your new award, we will be able to extend your current lease.

In the last month of your contract, your WAV supplier/managing dealer will contact you to arrange an MOT. You must make sure to get this done before you hand back your vehicle. If you’ve applied for another WAV and there is a delay, your WAV supplier will make sure to automatically extend your lease so that you can go straight from your current vehicle into the new one.

If you’ve decided not to have another WAV with the Motability Scheme please call our Customer Services team on 0300 456 4566 and they will arrange for your WAV to be collected once your lease agreement has come to an end.

5 steps to a new Wheelchair Accessible Vehicle (WAV)

1. Search our wide range of WAVs

The vehicles used for conversions and how they can be converted will have changed since your last order. So there will be different options now that may suit your needs better today and for the duration of your next lease.

Key things to consider when choosing your next WAV include:

Is your current WAV suitable for the size of your wheelchair, and are you happy with your position inside?

Can you fit everything you need in your current WAV, or would you prefer more space this time?

Is it better for you to access your vehicle from the rear or side?

Browse our wide choice of new WAVs

2. Talk to a WAV supplier

Our suppliers operate a nationwide service and provide home demonstrations and test drives of any WAV you are interested in to ensure your new vehicle is right for you.

Remember you are free to contact as many WAV suppliers as you like, you don’t have to go back to the one you have now. And for your convenience, the supplier you choose will take care of handing back your old vehicle, even if they didn’t supply it.

If you haven’t already started talking to our WAV suppliers, now’s the time to make contact and discuss your needs and requirements. You can find a list of suppliers online.

Find a WAV supplier

3. Order your new WAV

Once you are happy with your choice, your WAV supplier will complete the order for you. To place your order they will need the following documents:

  • Driving licences for each intended driver.
  • Certificate of entitlement from either the Department for Work and Pensions, or Veterans UK.
  • Proof of address (e.g. recent utility bill).
  • The fair processing declaration form Will download a resource(PDF 149KB) if any of your intended named drivers are not with you when you place your application. You will also be asked to sign a Statement of Responsibilities and Suitability form that confirms that you understand and agree to the Scheme rules.

Use your Motability Scheme online account

To save time on the day, start your application from home with a Motability Scheme online account. You can enter your personal details and allowance information, and the details for up to two named drivers (if they have an England, Wales or Scotland driving licence) before your WAV supplier visits you. This will give your supplier more time to focus on finding the right WAV for you. Please note this is only available for customers without an appointee.

Sign in

Create an account

Once you have ordered your new WAV, you can also track the progress of your application using your online account.

4. Getting prepared

• Book an MOT for your current vehicle

Your supplier will contact you to organise an MOT test. Most vehicles pass without any problems, and the cost of the test and any repairs due to general wear and tear are covered as part of your lease.

• Removing adaptations

If you have adaptations fitted you don’t have to remove them before handing your vehicle back, but if you want to, please arrange this with your Motability Scheme adaptation installer.

• Look out for your new PIN

Your PIN enables you to ‘sign’ the new paperwork electronically, so it’s important to keep it safe and have it to hand when your new vehicle is delivered to your home. You easily can view your PIN within your Motability Scheme online account, but we'll also send this to you in a letter along with information about your new lease.

• Keep in touch with your Wheelchair Accessible Vehicle (WAV) supplier

With a month or so to go, it’s a good idea to check that everything’s on schedule. If there’s a delay, don’t worry, your WAV supplier can arrange for you to keep your current vehicle until the new one is ready. 

5. Your new WAV

• On delivery day

Your supplier will give you a tour of your new WAV and answer any questions you have. You will need to show your driving licence, plus the letter we sent you with your PIN. Before handing over your PIN, please make sure you are happy with your new WAV in every respect.

• Hand back your current vehicle

On delivery day you will also need to hand back your current vehicle and any equipment that came with your WAV, such as spare keys or locking wheel nut key. The supplier will assess its condition and provided it is in good order, you could receive a Good Condition Bonus a few weeks later.

If you were a Scheme customer as of 31 December 2021, you may also qualify for our £250 New Vehicle Payment when you take delivery of your next WAV on the Scheme.

Find out more about the New Vehicle Payment

• After delivery

Around a month after delivery, your supplier will be in touch and offer a home visit to check that you are happy with everything, and to answer any questions that you may have about your WAV.