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How your car can be used

Before you can lease a car through the Motability Scheme, you’ll need to make sure you’re happy to lease a car within the Scheme’s terms and conditions.

We’ll ask you to make sure:

  • The car is used by, or for the benefit of, the disabled person. This does not mean that the disabled person needs to be in the car for every journey. In practice, this means other named drivers in the household can use the car for shopping and other routine activities, as long as the disabled customer will benefit
  • Only drivers approved by RSA's standard insurance underwriting criteria and listed on your Certificate of Motor Insurance can drive the car*
  • That you let us know about any changes that may affect your lease.

* We will only accept drivers who have a legally valid driving licence. Drivers with a non-UK driving licence will be subject to additional checks.

At the time of ordering your new car , you, your nominated drivers and the Motability dealer will need to sign a Statement of responsibilities form Will download a resource(PDF 37KB) to confirm you understand and agree to follow the terms and conditions for using your Motability car.

Misuse would include:

  • Not giving the disabled person the benefit of the car
  • Driving whilst uninsured or banned
  • Using the car in a criminal act
  • Lending, sub-leasing or selling the car
  • Using the car for unauthorised business purposes, for example, as a taxi or delivery vehicle
  • Not taking proper care of your car

Protecting the Scheme

If your car is misused

When we are given information about misuse, we always investigate. If we find serious misuse or severe damage we reserve the right to take action that could include:

  • Terminating the lease
  • Excluding you from getting another Motability car
  • Sending you the bill for any repairs or estimated loss in sale value. 

Reporting misuse

If you are concerned that someone is misusing any Motability vehicle, please use our contact form to report the issue.