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Accessible public transport

You may find the thought of using public transport quite daunting. However, many rail and bus operators offer a service that is accessible to people who need specific assistance.

Regulations on accessibility

The Equality Act 2010 (previously the Disability Discrimination Act) has improved accessibility on public transport. It gives the government the authority to set minimum standards.

Find out what the government is doing to make public transport more accessibleOpens in new window


Many train providers offer a ‘Passenger Assist’ service. This means you can arrange free help with baggage and getting on and off the train.

Train companies ask that you book assistance at least 24 hours in advance so they can make arrangements.

Once you’ve booked Passenger Assist, it’s treated like a reservation. Both yourself and staff at the relevant stations will receive an email listing the assistance you’ve booked.

Find out how to book passenger assistance.Opens in new window


Most buses now offer easy access – often with low floors making boarding and alighting more comfortable – and provide access for wheelchair users.

Your local bus company will be able to give you information on:

  • Accessibility
  • Bus stop locations
  • Service frequency

Timetables and maps, as well as the information you’ll find on board, vary from bus to bus and area to area. You can plan your journey online or by phone via Traveline. Call 0871 200 2233 or visit the Traveline websiteOpens in new window .

More information on accessible public transport

Rica has a useful guide providing an overview of travelling on various forms of public transport, with information about:

  • Access
  • Journey planning
  • Concessions
  • Assistance
  • Announcements
  • Accessible toilets
  • Loop systems
  • Parking

There are travel tips and advice from experienced travellers as well as a list of useful contacts.

Go to the Rica public transport guideOpens in new window .