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Unsuccessful PIP reassessment

Existing recipients of the Higher Rate Mobility Component of Disability Living Allowance (DLA) who are not awarded the Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP) will no longer be eligible to lease a vehicle on the Motability Scheme.

If you have an unsuccessful DLA to PIP reassessment we will be in touch to help support you through this transition. You will have around eight weeks from when your allowance payments end to return your car. Please be reassured that you will not be required to make any rental payments after your last DLA payment is received.

We’ll write to you giving you all the information you need, including details of our support package. You may also be eligible for a pro-rata refund of any Advance Payment you made.

If you are appealing the decision after an unsuccessful PIP reassessment and you are later awarded the Enhanced Rate Mobility Component of PIP, you may receive a backdated payment from the DWP covering the period of time from when your allowance stopped, or you may have been receiving ongoing payments during this time. We will ask you to repay to us any outstanding lease payments for the time you still had a Motability Scheme vehicle if you wish to rejoin or remain on the Scheme.

Support package for customers

If the DWP informs us that you’re not eligible for the Enhanced Rate of the Mobility Component of PIP following an unsuccessful DLA to PIP reassessment, we will write to you about returning your car. 

There is a support package available to you as long as you return the car to the dealership in good condition and by the agreed date. Here’s what to expect:

  • For customers who joined the Scheme before 2013 and return the car within eight weeks**, a transition support payment of £2000 will be available. Alternatively, you can choose to keep the vehicle for 26 weeks**, however in this case you will receive a reduced transition support payment of £500.
  • For customers who joined the Scheme during 2013 and return the car within eight weeks** a transitional support payment of £1,000 will be available. Alternatively you can choose to keep the vehicle for 26 weeks** and receive a reduced payment of £250.
  • For customers who joined the Scheme since 1 January 2014, when more information on PIP became available, a £1000 stopped allowance support payment will be available if the vehicle is returned within eight weeks**.

**All dates relate to the period starting from the day of the last DLA allowance payment.

The transitional support payment available to customers who left the Scheme and then re-joined following at least a one year break will be determined by the date they re-joined the Scheme. 

Information for scooter or powered wheelchair customers

In addition to the financial support:

  • No further lease payments
  • Potential Advance Payment refunded on a pro-rata basis
  • Where relevant, financial support to fit the same adaptations to a non-Scheme vehicle
  • Copy of the Staying mobile after the Motability Scheme guide which includes advice on buying a used car, information on insurance, maintenance and other mobility solutions
  • Full claims history letter from RSA Motability and details for AutonetOpens in new window , an insurance broker who are able to provide insurance quotes where possible for customers leaving the Motability Scheme. To request a copy of the claims history letter for yourself or a named driver please or by calling 0300 037 3737
  • A fair market price for your car in case you choose to buy it.

This package will be reviewed regularly and changes may be made to it as a result.

Q&As about the transitional support package

We've put together some information about the one-off transitional support package from the Motability Scheme.