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Your lease package

You’ll get a full package so you can use your adapted vehicle worry-free.

Insurance

Together with RSA Motability (RSAM) we’ve arranged to insure all products.

Download the insurance booklet

If you’re involved in an accident, call RSAM as soon as possible to report it and register a claim on 0300 037 3737.

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What’s covered by your policy

  • Damage to your vehicle, including standard in-vehicle equipment
  • Adaptations and modifications agreed with us
  • Replacement locks if keys have been stolen
  • Personal accident cover of up to £5,000
  • Legal liabilities and loss of use benefit
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What’s not covered

  • Your insurance excess (you must pay for this yourself before repairs start)
  • Loss of keys or personal items
  • Damage to inside the vehicle
  • Non-standard equipment or modifications added as optional extras
  • Driving a vehicle we haven’t given you or approved

Servicing and MOT

Servicing

The cost of your service and routine repairs are included as part of your worry-free package.

Services normally include checks on engine oil and the cooling system, windscreen washer fluid, lights, tyre tread and tyre pressure.

Your adaptations installer will tell you if your adaptations need regular maintenance.

MOT

An MOT on your vehicle is due at the end of your three year lease.

You dealer will contact you towards the end of your lease to arrange this. The cost of the MOT test is included in your Motability Scheme lease.

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When you need us, we’ll put you in touch with the right team and they’ll be happy to help

Our customer service team

Wheelchair Accessible Vehicles (Wheelchair Accessible Vehicle) free annual check

Your Wheelchair Accessible Vehicle supplier will check your Wheelchair Accessible Vehicle for free at your home every year. This is called an Annual Wheelchair Accessible Vehicle check or AWC. It means checking things like the ramp or lift, to make sure they’re working correctly and still meet your needs.

They will also check any adaptations you have and arrange any repairs or adjustments. The original supplier will do these for you.

Breakdown cover

We’ll give you RAC breakdown cover for any journey in the UK and in Europe, as long as you ask the RAC for this when you contact them to ask for a VE103, so you can travel with peace of mind.

If your Scheme car breaks down or will not start, call RAC Motability Assist on 0800 731 173. They’ll aim to get someone out to you within 45 minutes.

Need a replacement car? Remember they’re subject to availability, your contract with us and the terms and conditions of the rental firm. See more

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What RAC Motability Assist covers

  • It’ll recover your car to the nearest repairer if it cannot be repaired at the roadside
  • It’ll help get you where you’re going, or it’ll give you overnight accommodation
  • It’ll give you a replacement car for up to 48 hours if it decides your car is not fit to drive
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What RAC Motability Assist does not cover

  • Driving outside of the UK, and outside of Europe, if you do not ask the RAC for this when you contact them to ask for a VE103
  • Repairs on caravans or trailer you might be towing

Speak to an adaptations installer

An installer can talk to you about adaptations and help you choose what’s right for you. They can then recommend which types of vehicle suit the adaptations you need.

Find an installer