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Pick up your new vehicle

When the big day arrives

Once your vehicle’s ready, you can pick it up from your dealer. You need to be there – your nominated driver cannot pick it up for you. Give the dealer a call about a week before to check it’s ready.

Remember – if you need to pay an Advance Payment, you’ll pay that on the day you pick your vehicle up. If it’s a cheque, you’ll need to hand it to them seven days before, so it has time to clear.

You also need your PIN. If you’ve lost your letter, you can see your PIN in your online account. If you do not have an account, you can call our customer service team to get your PIN.

A few final checks

  • Your lease begins as soon as you enter your PIN – look over your vehicle and make sure you’re happy with it first, as entering your PIN signs your contract
  • Make sure the dealer gives you a tour of your vehicle and explains how the features work
  • Check there is not any damage
  • Check your name, if you’re driving the vehicle, and any named drivers are on your new insurance cover note
  • Give your dealer your contact details, so they can send you service reminders
A group of women sitting inside a car
Illustration of a woman with a walking stick looking lovingly at and taking a photo of a car

Enjoy your car

Once you’re happy enter your PIN, pick up your keys, then drive it away and enjoy your freedom.

Speak to an adaptations installer

An installer can talk to you about adaptations and help you choose what’s right for you. They can then recommend which types of vehicle suit the adaptations you need.

Find an installer

Next: Your lease package