WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Pick up your new vehicle

When the big day arrives

Once your vehicle’s ready, you can pick it up from your dealer. Give the dealer a call about a week before to check it’s ready. You need to be there even if you will not be driving it. If you have an appointee, they'll need to pick up the car for you.

Remember, if you need to pay an Advance Payment, you’ll pay that on the day you pick your car up. If it’s a cheque, you’ll need to hand it to them seven days before, so it has time to clear.

To collect your vehicle, you need to bring:

  • Proof of identity, like a UK passport or driving licence for the customer or their appointee
  • The driving licence if another driver is collecting and driving the vehicle away
  • The PIN we sent you. You can see this in your online account

A few final checks

  • Your lease begins as soon as you enter your PIN. Look over your vehicle and make sure you’re happy with it first, as entering your PIN signs your contract
  • Make sure the dealer gives you a tour of your vehicle and explains how the features work, but they might not explain how your adaptations work, if they're complex
  • Check there is not any damage
  • Check your name, if you’re driving the vehicle, and any drivers are on your new insurance cover note
  • Give your dealer your contact details, so they can send you service reminders
  • If you asked for adaptations, check they've been installed
A group of women sitting inside a car

Enjoy your car

Once you’re happy enter your PIN, pick up your keys, then drive it away and enjoy your freedom.

Speak to an adaptations installer

An installer can talk to you about adaptations and help you choose what’s right for you. They can then recommend which types of vehicle suit the adaptations you need.

Find an installer

Next: Your lease package