On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. Do I have to be in the car when it is being used?

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    The car must be used by, or for the benefit of, the disabled person. This does not mean that the disabled person needs to be in the car for every journey. In practice, this means that other named drivers in the same household can use the car for shopping, visiting family and other routine activities, so long as the disabled customer will benefit.

    Don't forget that only drivers listed under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your Motability car. More about the use of your Motability car .

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