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We are currently completing planned system maintenance and our Customer Services call centre will be closed on Saturday 18 November. We will be open again as normal on Monday 20 November. You may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. How will I know when I need to make a claim for Personal Independence Payment (PIP)?

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    Existing DLA claimants do not need to make a claim for PIP until they are individually contacted by the DWP (or the Department for Communities in Northern Ireland).

    The DWP (or Department for Communities in Northern Ireland) are writing to affected DLA recipients between now and 2019 informing them that they need to apply for PIP. The most important thing you can do at this stage is to ensure that the department has your correct contact details.

    Please note that your annual allowance letter that you will receive from the DWP in Spring is not the invitation to make a claim, you will receive separate notice of this. 

    DLA recipients in Great Britain can use the PIP checker at to see if PIP affects you.

    DLA recipients in Northern Ireland can find out more about PIP at

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