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  1. What happens if a Motability Scheme customer passes away?

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    Should a customer die during their lease, a family member should contact us as soon as possible on 0300 456 4566. A permitted driver can drop the car off at the dealership or alternatively we will arrange for the vehicle to be collected at a convenient time. In the interim, permitted drivers can continue to make use of the car for journeys in connection with the affairs of the customer. The car will continue to be insured until it is handed back or collected by us.

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