On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. What if my mobility allowance runs out before the end of the agreement?

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    Department for Work and Pensions will send you a renewal pack to re-assess your claim. If your mobility allowance is extended, your Motability lease agreement will continue as normal. If for any reason your allowance is not renewed or extended whether you are a car customer or scooter customer , you should contact our Customer Services team to discuss the options. You would not be expected to pay the remaining amount of the agreement but you may need to return the car.

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