On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. Why do WAVs have higher advance payments than standard cars?

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    As Wheelchair Accessible Vehicles (WAVs) are tailor-made and built specifically to the requirements of an individual customer, they are generally more expensive than standard cars. Each WAV requires some level of conversion from the standard vehicle they are based on, for example the addition of ramp or lift and sometimes lowered floor, which therefore means they are more costly to produce. As a result, WAVs have higher Advance Payments than standard cars.

    Due to these higher costs, an initial lease length of five years enables us to offer the best possible value for money, without compromising on reliability or service.

    Our nearly new WAVs also offer an affordable way to lease a WAV on the Scheme, on a three year lease, with a lower Advance Payment than the equivalent new WAV.

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